Terms and Policies

Shipping

Orders are delivered by postal services (including Nova Poshta) according to their current rates and rules. An order is considered fulfilled upon parcel receipt and signing of the relevant waybill or receipt.

Returns and exchanges

All orders are final. For hygiene reasons and due to the nature of the products, we do not offer exchanges or returns.

Please carefully check the size chart and product description before placing an order. If you are unsure, message us on Telegram — we will gladly help you choose the right size.

Defect warranty

Exchange or refund is possible only in case of a manufacturing defect or damage during transport.

• Notify us of the issue within 3 days of receiving the parcel.
• Please attach clear photos of the defect, the product, and the packaging.

Payment

We accept cashless payments only:

• Visa / Mastercard card payment via a link sent by our manager
• Bank transfer (IBAN)

Please note: under Ukrainian law we do not offer cash on delivery or cash payments. All payments are processed officially to our business account.

Personal data

To process an order we collect your name, phone number, Telegram or Instagram handle, city and Nova Poshta branch. This data is used only to contact you, confirm and deliver your order. We do not share it with third parties other than the delivery service. To have your data deleted, email us.

Contact email: brandrevellhaute@gmail.com